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ADA Complementary Paratransit



ADA Complementary Paratransit Service is a transportation service designed for individuals with disabilities as defined by the American Disabilities Act (ADA) that provides transportation for individuals who cannot otherwise access the fixed route bus service and live in the cities of Florence,  or Darlington within 3/4 of a mile of the fixed route.  This  service is limited to individuals with disabilities who

  • are unable to board, ride, or disembark from an accessible vehicle without the assistance of another person (except for the bus driver and lift)
  • could ride an accessible vehicle but the route is not accessible
  • have a specific impairment-related condition that prevents them from traveling to or from a boarding or disembarking location

ADA Complementary Paratransit Service is a origin-to-destination service, and reservations are necessary. Reservations may be made by calling the PDRTA Florence office Monday through Friday between 8:30 am and 5:00 pm and may be made up to fourteen (14) days in advance.  After 5:00 pm, requests for next day service cannot be accommodated.  In addition, calls received on Saturday or Sunday at 843 665 2227, Ext. 110, for trips on Monday will be returned on Sunday.  When making a  reservation, please have the following information ready:  name of passenger, date of travel, the physical address of pick up and your destination, telephone number of the destination, time you wish to leave and time you wish to return, whether a PCA will be traveling with you, and whether or not you'll be using a mobility device such as a wheelchair.  We will do our best to schedule rides at the desired times.  However, we may negotiate mutually agreeable times up to one (1) hour before or after the requested times.

You must be pre-approved for ADA Complementary Paratransit Service. Download the application below.

The application is a two-part process.  You will need to complete your portion of the application and then have your health care professional complete the second part.  Once the application is completed, simply return it to PDRTA.  It may take up to three (3) weeks to process your application.  If your application is approved via a notification letter, you should contact PDRTA to make an appointment for a photo ID card to be processed for you.  You then simply show your card to your driver when you board the vehicle.  If your application is denied, you may appeal the denial within 60 days of notification .

PDRTA honors eligibility cards from other transit systems when the cardholder is not a resident of the area and is visiting Florence or Darlington.


Frequently Asked  Questions Concerning Complementary Paratransit

  1. What is ADA Complementary Paratransit Service?
    This is a van service for eligible persons who cannot use the fixed route bus system and live up to 3/4 of a mile on either side of a transit route.
  2. When is this service available?
     Service is available in Florence Monday through Friday from 6:00 am to 6:00 pm and Saturday from 8:00 am to Noon and from 1:00 pm to 5:00 pm.  In Darlington service is available Monday through Friday 7:00 am to 4:00 pm; no service on the weekend.  
  3. Where can I go?
    You can travel to the same destinations available within ¾ mile of our Fixed Route Service.
  4. How do I get an eligibility application?
    Call 843 665 2227 and we will mail one to you or you can download an application here.
  5. What are the fares?
     FlorenceService Area
            One-Way Fare                                         $3.00
            Personal Care Attendant (PCA)           No Charge
            Children under Age 2                             No Charge
            Escorts - One Way Fare                          $3.00
             One-Way Fare                                         $2.00
             Personal Care Attendant (PCA)           No Charge
             Children under Age 2                            No Charge
             Escorts - One Way Fare                          $2.00

We also offer specialized services to ADA eligible customers whose trip origin and destination are within 1.5 miles on the DART route and during hours of DART operation. This specialized service will have a one way fare of $4.00 per ride. Scheduling will follow the same guidelines as ADA requested service.

Please have exact change ready when you board the van.  Our drivers cannot make change. 

  1. How do I schedule or cancel a ride?
    Call 843 665 2227
  2. Can I take a friend or family member with me?
    A PCA (Personal Care Attendant) and/or a companion may travel with you at no charge and service animals are allowed.  Seating for others is limited to space available and they would be charged the same fee.
  3. How does my pick-up work?
    You should be ready and waiting at the pickup point up to thirty (30) minutes before and after the scheduled pick up times.  Once the driver arrives, he will wait five (5) minutes for you to board.  If you do not board within five (5) minutes, you may be considered a "no show". 

To read our "Guide to PDRTA ADA Complementary Paratransit Services", download the link below..

Adobe Acrobat Download the Guide to PDRTA ADA Complementary Paratransit Services .

       Download ADA Complementary Application

       Download the Customer Complaint Form

* This is a printer friendly version of the original page, made to save you ink and paper.

Pee Dee Regional Transportation Authority: Be Transported

ADA Complementary Paratransit Service



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