ADA Complementary Paratransit Service is a
transportation service designed for individuals with
disabilities as defined by the American Disabilities Act (ADA) that
provides transportation for individuals who cannot otherwise
access the fixed route bus service and live in the cities of
Florence, or Darlington within 3/4 of a mile of the fixed
route. This service is limited to individuals with
- are unable to board, ride, or disembark from an accessible
vehicle without the assistance of another person (except for the
bus driver and lift)
- could ride an accessible vehicle but the route is not
- have a specific impairment-related condition that prevents them
from traveling to or from a boarding or disembarking location
ADA Complementary Paratransit Service is a origin-to-destination
service, and reservations are necessary. Reservations may be made
by calling the PDRTA Florence office Monday through Friday between
8:30 am and 5:00 pm and may be made up to fourteen (14) days in
advance. After 5:00 pm, requests for next day service cannot
be accommodated. In addition, calls received on Saturday or
Sunday at 843 665 2227, Ext. 110, for trips on Monday will be
returned on Sunday. When making a reservation, please
have the following information ready: name of passenger, date
of travel, the physical address of pick up and your destination,
telephone number of the destination, time you wish to leave and
time you wish to return, whether a PCA will be traveling with you,
and whether or not you'll be using a mobility device such as a
wheelchair. We will do our best to schedule rides at the
desired times. However, we may negotiate mutually agreeable
times up to one (1) hour before or after the requested times.
You must be pre-approved for ADA Complementary
Paratransit Service. Download the application below.
The application is a two-part process. You will need to
complete your portion of the application and then have your health
care professional complete the second part. Once the
application is completed, simply return it to PDRTA. It may
take up to three (3) weeks to process your
application. If your application is approved via a
notification letter, you should contact PDRTA to make an
appointment for a photo ID card to be processed for you. You
then simply show your card to your driver when you board the
vehicle. If your application is denied, you may appeal the
denial within 60 days of notification .
PDRTA honors eligibility cards from other transit systems when
the cardholder is not a resident of the area and is visiting
Florence or Darlington.
Frequently Asked Questions Concerning Complementary
- What is ADA Complementary Paratransit Service?
This is a van service for eligible persons who cannot use the
fixed route bus system and live up to 3/4 of a mile on either side
of a transit route.
- When is this service available?
Service is available in Florence Monday through Friday from
6:00 am to 6:00 pm and Saturday from 8:00 am to Noon and from 1:00
pm to 5:00 pm. In Darlington service is available Monday
through Friday 7:00 am to 4:00 pm; no service on the weekend.
- Where can I go?
You can travel to the same destinations available within ¾ mile of
our Fixed Route Service.
- How do I get an eligibility application?
Call 843 665 2227 and we will mail one to you or you can download an
- What are the fares?
Personal Care Attendant
Children under Age
Escorts - One Way
Care Attendant (PCA)
We also offer specialized services to ADA eligible customers
whose trip origin and destination are within 1.5 miles on the DART
route and during hours of DART operation. This specialized service
will have a one way fare of $4.00 per ride. Scheduling will follow
the same guidelines as ADA requested service.
Please have exact change ready when you board the van. Our
drivers cannot make change. Tokens may be purchased at 313
South Stadium Road, Florence.
- How do I schedule or cancel a ride?
Call 843 665 2227
- Can I take a friend or family member with me?
A PCA (Personal Care Attendant) and/or a companion may travel with
you at no charge and service animals are allowed. Seating for
others is limited to space available and they would be charged the
- How does my pick-up work?
You should be ready and waiting at the pickup point up to thirty
(30) minutes before and after the scheduled pick up times.
Once the driver arrives, he will wait five (5) minutes for
you to board. If you do not board within five (5) minutes,
you may be considered a "no show".
To read our "Guide to PDRTA ADA Complementary Paratransit
Services", download the link below..
Download the Guide to PDRTA ADA
Complementary Paratransit Services .